How to Request an Appointment

Check our opening times

To request a routine or urgent appointment you can contact us via Whatsapp

If you are unable to use Whatsapp, please contact reception, either by telephone or in person, who will be able to assist and complete a form on your behalf if needed.

• You can get treatment for seven common conditions straight from your local pharmacy - More information about the Pharmacy First scheme

When you get in touch, we’ll ask what you need help with. Your appointment request will be reviewed by our triage team who will then offer you the most appropriate response to your query. This could take the form of:

• Signposting to local services, e.g pharmacy first
• Face to face appointment at the surgery with a healthcare professional
• Telephone appointment with a healthcare professional

Cancelling or changing an appointment

If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment via Whatsapp.

Alternatively, you can contact reception if you are unable to use Whatsapp.

• Phone us Monday to Friday, 8.00am to 6.30pm
• Visit the surgery and speak with a receptionist. We are open Monday to Friday, 8.00am to 6.30pm

If you need help when we are closed

• Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
• Evening and weekend appointments are available from 6.30pm-8.00pm Monday to Friday, 9am to 5.00pm Saturdays
• If it’s a life-threatening emergency call 999.

If you need help with your appointment

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the Clinician by phone or face-to-face
• If you need an interpreter
• If you have any other access or communication needs

Enhanced Access

Find out more about the Enhanced Access service.

Home Visits

To request a home visit contact the surgery before 11.00am, this can be done by Whatsapp.

Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.

Lack of transport is not a reason to request a home visit.