E-Consult
Due to the current Covid-19 situation, all requests for advice/appointments/documentation should be requested via an e-Consult as this helps our practice team deal with each request in a timely and safe manner.
The benefits include:
- Improved/speeded up access to clinical expertise as e-Consults are triaged throughout the day and answered within 48 hours
- A streamlined ‘patient journey’ – request dealt with by the most appropriate member of practice team
- 24/7 ability for you to request advice (NB: e-Consults only looked at during the working week from Monday to Friday)
We understand that some of our patients may find completing an e-Consult form challenging and we want to reassure our patients that our Reception Team/Care Navigators are happy to signpost patients to a central support hub where care navigators will assist with the completion of the e-Consult form.
If you have a medical condition that requires IMMEDIATE or URGENT attention, for example patients who are receiving cancer treatment; patients who are receiving palliative care; patients with a learning difficulty, please contact our reception/care navigator team for further advice.
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If you are prompted to send a photo to us, please note that:
- You should not send photos of intimate areas (e.g. genital region, breasts). If you would like a GP to have a look at this area, please discuss it with them first.
- By sending us photos, you consent to us storing the images on your records for use in your medical care.
Covid Vaccinations 2nd Dose
Please note that if you have an appointment to have a 2nd dose of the Covid 19 vaccination on 21st or 22nd of January 2021, that this has been cancelled. You will be invited for your second dose 12 weeks from the date of your first dose. The surgery will contact you with a further appointment.
Please click here for the letter.
Covid Vaccine
We would like to inform our patients that in line with National Guidance we are beginning to offer the Covid vaccine to our patients who are aged 80 and above.
We are co-ordinating the vaccination programme within our Primary Care Network which consists of a number of practices working together.
Patients will be asked to attend Bursted Wood Surgery for the vaccination, details will be given when we telephone you to make an appointment.
Click here for more information on the vaccine
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