Requests for an appointment to be seen on the same day must be made before 11.00am. This includes requests for home visits and emergency appointments.
Please note all appointments are now made via the e-Consult system.
How to Make an Appointment
All requests for advice / appointments / documentation should be requested via an e-Consult as this helps our practice team deal with each request in a timely and safe manner.
The benefits include:
- Improved/speeded up access to clinical expertise as e-Consults are triaged throughout the day and answered within 48 hours
- A streamlined ‘patient journey’ – request dealt with by the most appropriate member of practice team
- 24/7 ability for you to request advice (NB: e-Consults only looked at during the working week from Monday to Friday)
We understand that some of our patients may find completing an e-Consult form challenging and we want to reassure our patients that our Reception Team/Care Navigators are happy to signpost patients to a central support hub where care navigators will assist with the completion of the e-Consult form.
If you have a medical condition that requires IMMEDIATE or URGENT attention, for example patients who are receiving cancer treatment; patients who are receiving palliative care; patients with a learning difficulty, please contact our reception/care navigator team for further advice.
If you cannot keep an appointment please inform us as soon as possible so that it can be offered to others. If you have registered your mobile numbers with the practice, you can cancel an appointment this way as you would normally receive a reminder. You can also cancel on-line or by telephoning the practice.
If appointments are full on the day you wish to book, you may be offered an appointment in our locality hubs based at Queen Mary’s Hospital and Erith Hospital. See separate information on Practice opening times.
Children under 16 should be accompanied by an adult. If more than one member of your family wishes to be seen by the doctor, please make a separate appointment for each of them.
Patients who arrive late after their booked appointment will only be seen at the doctor's discretion and at the end of surgery.
Keep It Or Cancel It
If you have made an appointment and no longer need it, please telephone, text or cancel via the patient access link to let us know so that the appointment can be given to someone else. Please don’t waste appointments. Failure to attend an appointment without informing us, will result in you receiving a 1st warning letter and subsequent further missed appointments resulting in a removal from the practice.