IMPORTANT CHANGES DUE TO CORONAVIRUS
Notice to Patients
In an effort to reduce the risk of spread of the coronavirus, we are making some important changes to how you can access the Albion Surgery team and how we process your queries, therefore you may be contacted by telephone, text message or even offered a video consultation
Routine Appointments
For all routine appointment requests, we are asking that you kindly complete an e-Consult (on-line consultation). This will allow the practice team to handle your query or problem in the most effective time appropriate manner.
On the Day Appointments
If you call for an appointment to be seen on the day, you will be asked to complete an online consultation – e-Consult. This will enable us to direct you to the most appropriate person on route for your needs.
If you have a query that you feel will need to be resolved on the same working day, please contact us as early as possible that day. Any e-Consult requests submitted before 11am will be reviewed on the same working day.
Online Consultation – e-Consult
The e-Consult can be completed on line by clicking on the banner ‘consult our Doctors on line' below and by clicking get started at the bottom right of the banner
Or
If you do not have access to the internet and need help in completing an e-Consult please contact a member of the reception team who will arrange for a member of staff to support you in completing this over the telephone.
If you have any questions please contact a member of the reception team who will be happy to answer these.
Prescriptions
Please request your prescriptions on line or via on-line consultation (e-Consult)
Thank you
The Albion Team
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Requests for an appointment to be seen on the same day must be made before 11.00am. This includes requests for home visits and emergency appointments.
We will also be offering a limited number of telephone appointments for patients who would like to speak to their doctor but do not need to be seen at the surgery. These can be booked as routine telephone appointments via reception.
Please note if we contact you to book a routine appointment, these can be booked in advance as we have 4 weeks availability templates. A doctor or member of staff will always contact you directly if they wish you to be seen as a matter of urgency.
How to Make an Appointment
All surgery consultations are by appointment and should be made at reception in person or by telephoning 020 8304 8334 during normal reception hours.
- There are different types of bookings which include;
- booking in advance (up to 4 weeks)
- book on the day where appointments are available to book from 8am in person or via telephone.
- Patient Access on line booking - see home page for details or visit the surgery. To register for this service you will need to bring in 2 forms of ID including one photo ID eg passport or driving licence and a utility bill showing current address.
If you cannot keep an appointment please inform us as soon as possible so that it can be offered to others. If you have registered your mobile numbers with the practice, you can cancel an appointment this way as you would normally receive a reminder. You can also cancel on-line or by telephoning the practice.
If appointments are full on the day you wish to book, you may be offered an appointment in our locality hubs based at Queen Mary’s Hospital and Erith Hospital. See separate information on Practice opening times.
Patients can also request a telephone consultation if required.
E-Consult is also available for patients who need advice but do not necessarily need an appointment. See Home page for details.
Children under 16 should be accompanied by an adult. If more than one member of your family wishes to be seen by the doctor, please make a separate appointment for each of them.
Patients who arrive late after their booked appointment will only be seen at the doctor's discretion and at the end of surgery.
Keep It Or Cancel It
If you have made an appointment and no longer need it, please telephone, text or cancel via the patient access link to let us know so that the appointment can be given to someone else. Please don’t waste appointments. Failure to attend an appointment without informing us, will result in you receiving a 1st warning letter and subsequent further missed appointments resulting in a removal from the practice.