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Repeat Prescription Requests Posted on 15 Nov 2019

Important changes to prescription ordering

We have taken the difficult decision to no longer accept prescription requests of any type from pharmacies with effect 1st June 2019.

This change follows an Audit and review of our prescription processes. This revealed repeated errors arising with medication requests and patients receiving items that they did not require. This contributes significantly to medicines wastage, is extremely time consuming for the surgery and causes a delay to patients receiving their correct medication.

We request that you now order your prescriptions directly from the surgery. You can do this in a number of ways. We would encourage you to use our digital services.

  • Via the Patient Access app (www.patientaccess.com). You will need to sign up for this at reception with photo ID (driving licence or passport) and one proof of address.
  • The online form on this website
  • You can post your request to us
  • You can drop your written request in the post box at the front of the surgery

Please note we no longer accept requests via email.

As usual, we require three working days’ notice to process prescription requests.

Please be reassured prescriptions will still be sent to the pharmacy of your choice. You may also collect your prescription from the surgery.

We will still accept prescription requests from pharmacists if they have identified vulnerable patients that need help with their requests. Please be assured that we have asked the pharmacists for this information to ensure there is no unnecessary disruption in the system.

Further information on how to order a prescription is available on the prescriptions page.

Thank you for your co-operation.

Kind regards,

The Medicines Management Team

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