Requesting Visits
Home Visits
If you are too ill to attend surgery and need a home visit PLEASE TELEPHONE 020 8304 8334 BEFORE 10.00am. The doctor may telephone you to obtain more details. We feel that in many situations you are best seen in the surgery as the doctor has better facilities for examination and urgent tests and investigations can be carried out immediately if necessary.
When the surgery is closed, patients should telephone the surgery on 020 8304 8334 at all times; your call will be automatically transferred to our answering service who will contact the deputising doctor. The call will be assessed and advice given, or patients can attend the GRABADOC premises based in Shooters Hill in Woolwich. However, should a home visit be considered necessary by the assessing doctor who speaks to you on the phone then this can be provided. Please use this service for genuinely urgent problems which cannot wait until the next surgery.
Telephone Advice
Many concerns can be dealt with over the phone thereby avoiding the need for an appointment or visit. The doctors or nurses will answer any messages left for them as soon as possible. It is best to phone after morning surgery: normally we can get back to you on the same day. Please bear in mind that the telephone tends to be busy during the morning surgery. If you wish to speak to the receptionist regarding a non-urgent matter please telephone between 2.00 - 4.00pm.